Terms of service

1. Who we are

Eighty Marks is an independent study service.

Eighty Marks is independent and is not affiliated with, or endorsed by, CIMA or AICPA. CIMA and CGMA are trademarks of their respective owners.

2. Your account

You must give accurate details and keep your password private. Accounts are for one person and must not be shared.

You agree to these terms when you create an account. When you buy a plan you also confirm, by ticking the box, that you want access straight away.

3. Plans and access

Each plan (Pass or Pass Plus) gives access to one case study level (Operational, Management or Strategic) for the current pre-seen: both exam sittings that use it, plus 14 days. The end date is shown before you pay and in Your plan.

Plans include daily allowances of marked answers, improved answers and mentor messages, shown on the pricing page. These protect the service for everyone and reset every 24 hours.

A window extension carries your plan to the next pre-seen's exam sittings. An upgrade from Pass to Pass Plus costs the difference in price and keeps your end date.

Resit cover (Pass Plus only): if you report that you didn't pass, and you completed the practice shown on the pricing page during your plan, your plan is extended to the next pre-seen's exam sittings at no charge. Resit cover applies once per plan purchase and has no cash value.

Team codes: an employer can buy places for its staff, paid by invoice. A code gives one level and plan until the end of that level's current exam windows, and each student can use one team code per level. Once redeemed, a code belongs to the student who redeemed it and can't be transferred to anyone else. Your employer only sees your activity if you choose to share it.

You can download a copy of your answers, feedback and mentor messages from Settings at any time while your account is open, including for at least 30 days after your access ends.

4. Prices, payment and tax

Prices are shown before you pay and include any VAT, GST or sales tax due where you live. Payments are processed by Stripe.

Plans are one-off payments. They don't renew automatically.

5. Your right to cancel

If you live in the UK or EU you normally have 14 days to cancel a purchase of digital content. If you ask for immediate access and acknowledge that you lose the right to cancel once access starts, the 14-day right ends when you start using the plan. We confirm this by email.

Separately, if you're unhappy within 7 days of purchase and have used no more than 5 marked answers, contact us for a full refund. This does not affect your legal rights.

6. AI marking and tutoring

Marking, feedback and tutoring are generated with artificial intelligence. They are guidance to help you improve and may contain mistakes. They are not CIMA marks and do not predict your exam result with certainty.

If you think a mark is wrong, use the "Think this mark is wrong?" link on your feedback, or email us, and we will review it.

7. Fair use

Don't copy, resell or share our content, scrape the service, try to break its security, or upload material you don't have the right to use, including copies of CIMA materials.

To keep the service fast for everyone, marking may be subject to reasonable daily limits, which we show in the app.

8. Your content

You own the answers you write. You give us permission to store and process them to mark them, give you feedback and run the service. Our staff may review answers to check marking quality; we never use them to train AI models.

9. Our liability

We provide the service with reasonable care and skill. We are not responsible for exam results, which depend on many things outside our control.

Nothing in these terms limits liability that cannot legally be limited, such as for death or personal injury caused by negligence, or fraud. Otherwise our total liability is limited to the amount you paid in the 12 months before the claim.

10. Complaints

We aim to reply to complaints within 2 working days. If we can't resolve a complaint, you can contact your local consumer advice service (in the UK, Citizens Advice) and you keep your right to go to court. We are not obliged to use, and do not currently use, an alternative dispute resolution provider.

11. Changes and ending these terms

We may update these terms; we'll tell you about important changes in advance. You can close your account at any time by deleting it in Settings, or by email. We may suspend accounts that break these terms, and will refund unused paid access where we end the service without good reason.

12. Law

These terms are governed by the law of England and Wales. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and can bring claims there.